March 18, 2016





Request for Comments Sought for the RFPs


BALTIMORE, MD – The Maryland Transportation Authority (MDTA) today announced that it will be seeking comments on two Requests for Proposals (RFPs) to develop and operate the third generation of its electronic toll-collection systems.  The MDTA anticipates issuing a Request for Comments via eMaryland Marketplace on March 30 to solicit feedback on the procurement of its Toll System and its Customer Service Center System.

“This is a significant contracting opportunity, particularly as MDTA will be awarding separate contracts for tolling technology/operations and customer-service technology/operations,” said MDTA Executive Director Milt Chaffee.  “Seeking industry input will allow us to refine and deliver the best RFPs possible.”

The MDTA will hold two business forums to present and discuss details regarding the procurements and offer site visits of its customer-service and toll facilities:

  • Customer-Service System Forum - Wednesday, April 6, 2016, 1 p.m.
  • Tolling System Forum - Thursday, April 7, 2016, 9:30 a.m.

Both events will begin at the MDTA’s offices at 2310 Broening Highway in Baltimore.  To register for one or both of the forums, please contact the MDTA’s Division of Procurement at

Interested firms should register on eMarylandMarketplace at to receive notice of the Request for Comments’ availability.  The MDTA plans to issue the final RFPs this summer.

The new Toll System will include replacement of the existing toll-lane terminals and all associated hardware and software, while the new Customer Service Center System will include establishing, staffing and managing a customer service center for E-ZPass Maryland operations.  Each system includes a development and installation phase, transition to the new system, six years of operations, 2 two-year renewals of operations and a one-year phase out. 

Learn more about the MDTA at and about E-ZPass Maryland at  Find us at and