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E-ZPASS MARYLAND WEBSITE AND INTERACTIVE VOICE RESPONSE SYSTEM REMAIN DOWN

Submitted by Eric Willison on

FOR IMMEDIATE RELEASE

Oct. 15, 2018

Contact: Division of Communications

410-537-1017

** 3 p.m. UPDATE **

CALL CENTER OPERATIONAL


E-ZPASS MARYLAND WEBSITE AND INTERACTIVE VOICE RESPONSE SYSTEM REMAIN DOWN

BALTIMORE, MD – The E-ZPass Maryland Call Center is operational. Customers may call 1-888-321-6824 to reach a customer-service representative. Please note that customers may experience queueing due to high call volumes. The Call Center will remain open until 6 p.m.

The website (ezpassmd.com) and Interactive Voice Response (IVR) system remain down and are not operational. Staff continues to work on resolving the technical issues and apologizes to its customers for the inconvenience.

Intermittent issues with the website and IVR began on Friday, Oct. 12. As such, no civil penalties will be assessed from Friday, Oct. 12, through Wednesday, Oct. 17, to customers attempting to make Notice of Toll Due payments.

The E-ZPass Maryland system was not breached, and customer accounts and data have not been compromised.



If any updates become available during the evening/overnight hours, we will post to our website at mdta.maryland.gov and Twitter at /TheMDTA.

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Public Calendar

Sep 26

Pigtown Main Street Festival

12:00 PM

Washington Boulevard, Baltimore, MD

Come out to the 24th Annual Pigtown Festival for a day of live music, local vendors, family fun, and, of course, pig races! Stop by the DriveEzMD booth to get help with your E-ZPass account, ask tolling questions, grab some free giveaways, and play games for a chance to win prizes.

Sep 27

Olney Farmers Market

10:00 AM

2801 Olney Sandy Spring Rd
Olney, MD 20832

Stop by the DriveEzMD Outreach Team at the Olney Farmers Market! Stop by our table to get your E-ZPass questions answered, pick up helpful information, and win giveaway items while you enjoy local vendors and fresh finds.

Sep 30

MDTA Board Meeting

9:00 AM

Livestream

This public meeting is livestreamed and archived on the MDTA Board Meeting Homepage. The MDTA Board Meeting homepage also provides access to the meeting schedule, materials, agenda and minutes.